We kindly ask you to stick to the shipping timeline we provide at checkout as the final 'expected' delivery window, usually up to 2 weeks for most orders.

Typically, all orders take 2-5 days to be crafted and shipped, with a slight potential increase during busy periods.

Please understand that if there's an issue with your order, such as needing a new pet photo, it may extend the production time.

We're thrilled to share that we send all customers an artwork proof for approval before printing. The quicker you give us the okay, the sooner we can whisk your order off!

Every order is shipped with tracking, and you'll receive your tracking number via email as soon as it's available.

During the holiday period (Nov/Dec), please anticipate a delay as our couriers handle a higher volume of parcels.

Shipping prices:

This is the icing on the cake: every single order comes with free shipping!

Just a Friendly reminder:

• If your order needs a new photo, please understand this will naturally extend the production time.

• We give a maximum of 3 days (72 hours) for customer artwork approval. If we don't hear from you within this time frame, we'll auto-approve and print your order.